To ensure a transparent relationship with all customers, the following Terms & Conditions are listed and apply to all TBD customers.
The Butcher’s Dog® (TBD) and the website thebutchersdog.com.au is owned by The Butchers Dogg Pty Ltd (ACN 609 864 128) trading as The Butchers Dogg (ABN 72 609 864 128).
LAST UPDATED: APRIL 2021
Orders placed via must be fully paid prior to delivery. TBD will require certain information from you to complete delivery, such as name, email, and delivery address, Credit Card details etc. An individual customer enters their account details.
Payment for any order must be made by the account holder via the checkout facilities payment platforms within the website or by EFT directly into TBD nominated bank account. The Customer must have sufficient funds or credit available at the time of each transaction. After ordering online, you will receive an email confirmation from TBD.
We use this information for billing purposes and order clarification. The customer will be contacted via the contact details previously supplied to seek clarification if TBD encounters difficulty processing your order.
If you are purchasing a subscription, by clicking ‘Place my order’, you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order Summary section of this page until you cancel your subscription. You have the control to redirect your address, edit and even pause your subscription order at any time.
SUBSCRIPTION ALTERATION CUT-OFF DATE
All Subscription Alterations, Pauses and Cancellations must be made at least 5 days prior to your subscription renewal date.
Use our postcode checker to see if we deliver raw meals to your area.Treats and Apothecary items shipped Australia wide.
After ordering online, you will receive an email confirmation from TBD containing your order details including the delivery address you have supplied. TBD delivery catchment for all Raw Frozen Free Flow Meals will be most Sydney districts. New delivery areas will be advised on the website thebutchersdog.com.au and advised via the T’s and C’s page. TBD delivery catchment for all other products, which are not frozen, will be all areas of Australia, serviced by Australia Post and normal courier services. It is not possible to alter delivery addresses once an order has been placed. If a set day has been stipulated for Frozen deliveries this cannot be altered.
TBD is not able to give absolute specific delivery times for product deliveries. Liability will not be accepted by TBD for the loss or deterioration of any goods once they have been delivered in accordance with the customer delivery instructions, physical or financial damage of any kind. TBD will not replace or provide a refund for any orders placed by the customer if the customer orders a product by mistake. TBD will not replace or refund due to customer error. If the Customer is delivered an incorrect product TBD must be notified within 24 hours of delivery. Please contact email@example.com
REFUND & RETURNS POLICY
If for any reason you receive a Frozen delivery in error, you must contact TBD at firstname.lastname@example.org within five (5) hours to arrange a delivery pick-up of that order. Failure to contact TBD within the stated time will deem the goods are spoiled and your acceptance of the delivery.
Should a customer or any person located at the delivery address (home or business) refuse the delivery, the goods will be returned to TBD premises. It is possible to approve a drop off to an address in the absence of the customer being at the delivery address. TBD will refund payment or replace the Frozen product in the event that there is a confirmed error on the part of TBD.
Refer a friend credit will be issued if the below criteria is met:
Credit will automatically be issued to the referrer after this first purchase takes place.
Referral credits are valid for 12 months from date of issue and apply automatically at the checkout.
The offer cannot be used in conjunction with any other promotional codes on site and is subject to the voucher conditions stated above.
Our referral program is monitored and The Butcher’s Dog reserves the right to remove credit gained from self-referral.
Self-referral is also in violation of The Butcher’s Dog’s personal use of service terms. Any accounts created for the purpose of self-referral will be closed and any credits obtained through the self-referral process will be revoked.
Promotional codes, competitions or related offers
The Butcher’s Dog reserves the right to change the terms and conditions of, or otherwise modify, suspend or cancel any promotional code, competition or related offer at any time. Only one promotional code can be applied to any order. Promotional codes cannot be applied to orders where referral credits are available. The Butcher’s Dog reserves the right to revoke any credits applied in association with a promotion if fraudulent activity is suspected.
TBD accepts no liability to any allergic reaction by a dog as a result of consuming a TBD Frozen product. It is recommended that all Frozen TBD products be in a thawed condition prior to your dog consuming. If you are unsure of your dog's reaction to any food to be consumed, you should make an informed decision prior to feeding your dog any food.
USE OF WEBSITE
You agree that you will only register one account as a user. Instances of multiple accounts per user will result in the additional accounts being closed, and any credits attached to that account will be cancelled.
You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
The copyright and other intellectual property rights in all material on this Website are owned by our licensors or us and must not be reproduced without our prior consent.
With the exception of personally identifiable information (that you enter during checkout or in your account area), any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in NSW
We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.
EXCLUSION OF LIABILITY
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with NSW law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of the State of NSW, Australia.
The term The Butchers Dog® and The Butchers Dogg or ‘us’ or ‘our’ or ‘we’ refers to The Butchers Dogg Pty Ltd, the owner of the website, whose registered office is 201 New South Head Rd, Edgecliff NSW 2027. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions: